FAQ

You can easily book a stay on our website; attstays.com. Here you can browse the dates and type of room or apartment you want. For stays exceeding 60 nights, please email our sales team at reservations@attstays.com.

Payment is required either at the time of booking or latest 24hrs prior to check-in (our standard is 16.00, local time), depending on the reservation you made. If payment does not reach us at the required time, we reserve the right to suspend or cancel any booking made. Payment has to be completed before access to the room or apartment will given.

The cancellation and amendments terms depends on the type of reservation you choose when you do the reservation.

For Non Refundable rate, the reservations cannot be amended nor cancelled. Do you choose a Flexible rate you can cancel and modify 24hrs prior to your arrival (our standard is 16.00, local time). To do any changes please send us an email at reservations@attstays.com and we will assist you.

Did you do your booking on partner sites such as booking.com or expedia.com? You will have to contact them directly in order to cancel or modify your reservation.

We believe in flexibility and we know that you know best when and where you want to enjoy your breakfast. Therefore, breakfast is never included in the room rate, but always offered as a la carte option for your convenience.

Every week (7th day of your stay) we will stop by your room or apartment to complete a thorough cleaning service. This also includes change of bedlinen & towels. If you prefer to have your room cleaned by us more often, we are happy to do so and you can book this directly with us for an extra charge.

Yes! The longer you stay, the more you save. And speaking of saving, all prices and discounts are automatically updated dependant on the length of your stay - Saving you the time and effort getting the offer. Here is an overview of our "Stay more, save more" discounts:

Stay 7+ save up to 18%
Stay 14+ save up to 20%
Stay 21+ save up to 22%
Stay 28+ save up to 25%

We do not currently have any rooms or apartments that are specifically designed for disabled guests. However, please feel free to contact us as we may be able to provide accommodations that still meet your needs.

Your room will be available from 4:00 PM on the day of arrival until 12:00 PM on the day of departure. If you need to store your luggage before or after your stay, we offer a luggage storage room on the 0 floor in Revier. Please note that it is only available during the working hours of Bar Revier. When Bar Revier is closed, we recommend using the luggage storage at Oslo Central Station. They have luggage storage available between 04:30 AM - 01:10 AM every day. For more information and directions, please check their website.

• For Flex rate bookings, your payment card will be charged automatically 24 hours prior to your arrival. If you require an official receipt, please contact us via chat or email.
• Non-refundable rates are charged on the time of booking.

Unfortunately, we do not offer rollaway beds. However, we do have family apartments that feature a king-sized bed and a bunk bed with two proper single-use beds stacked on top of each other.

We offer baby cribs in most of our rooms, except Rooms and Studio Apartments. As our supply is limited we ask you to contact us via email at least 24 hours before arrival to inquire about availability.

All our rooms are fully stocked to ensure you have the comforts of home during your stay. This includes quality hand wash, body wash, shampoo, conditioner and body lotion from D.S. & DURGA, fresh towels, linens, tea, coffee and a bluetooth speaker

All our apartments are fully stocked to ensure you have the comforts of home during your stay. This includes quality hand wash, body wash, shampoo, conditioner and body lotion from D.S. & DURGA, fresh towels and linens, tea, coffee, bluetooth speaker and a kitchen with all the kitchen essentials you need. We provide enough of the above items to get you started. If you run out during your stay, you are welcome to drop by our Guest Lounge on the second floor for supplies, or visit nearby stores and delivery services.

Every week (7th day of your stay) we will stop by your room or apartment to complete a thorough cleaning service. This also includes change of bedlinen & towels. If you prefer to have your room cleaned by us more often, we are happy to do so and you can book this directly with us for an extra charge.

We believe in flexibility and we know that you know best when and where you want to enjoy your breakfast. Therefore, breakfast is never included in the room rate, but always offered as à la carte option for your convenience.

The offerings on our first floors will differ from house to house, but you can always expect a vibrant first floor with a variety of high quality food and beverage experiences.

Att's check-in process is online and self-completed in order to facilitate stress-free and contactless access to your reserved space. As part of this process, we collect basic information about yourself, verify your email and phone number, a credit card for incidentals, and if necessary, ask for a government-issued photo ID and images of your face.
Make sure to observe all communications we send you in regard to online check-in.

We will send you an email a few days ahead of your arrival to complete the check-in before you arrive.
Our properties do not have in-person check-ins, so if you arrive having not checked in online, you will need to check-in online in order to receive your Att’s access information.

Yes, you will need to complete the online check-in process regardless of whether or not you booked through a third party. You will receive email communications from Att specific to the third party you booked through a few days prior to arrival. Make sure to review and follow the instructions specific to your reservation in order to get the key access on arrival day.

Only you whose name the booking is under will need to complete the online check-in process. You will have the possibility to add the name and details for everyone in the travel party, but that is completely up to you.

Once your personal information has been verified, you will receive the instructions to access your room or apartment, earliest 72hrs of your check-in time (our standard is 16.00, local time).